What is the Ultimate Question You Should Be Asking Your Customers and Your Employees?
One of the best ways to achieve greater results in your organization is through feedback from both your customers, and from internal sources, to keep track of employee engagement and the state of customer satisfaction. But soliciting feedback needs to be strategic or you are wasting valuable time and the precious attention of your customers […]
Patricia Heyman
What are the Questions Every Leader Should Ask When Embarking on a New Year?
Happy New Year! Here are five key questions to ask yourself as you embark on the New Year: 1) Does our strategy reflect the Purpose and Core Values of our business? So often in the “busyness” of life these days we get caught up in lists of things to do versus the why of our […]
Patricia Heyman
Does it Work to Use the Open-Door Policy to Create Connection and Results?
Listening is a major part of effective communication and warrants more focused attention, so today’s post is about how to achieve connection more effectively and how to upgrade your listening and communication. I can guarantee as you give this more attention, particularly as you move into planning for year ahead, you will find that leadership […]
Patricia Heyman